Support
RevenueCat Real MRR
Need help? Email contact@luxify.lu. Please include your device model, iOS version and the app version shown at the bottom of the Settings screen.
Frequently asked questions
- What do I need to use the app?
- An existing RevenueCat account. You sign in with the same credentials you use on the RevenueCat dashboard. The app reads your data and never modifies it.
- Why don't the figures match my RevenueCat dashboard exactly?
- The app applies the commission rate you set in Settings, so its figures are net where the dashboard's are gross. Set the commission to 0% in Settings to compare like for like.
- A subscription shows "—" instead of an amount.
- That means no price could be determined for it from the underlying data. The app never displays a guessed 0.00. You can set an exact monthly value for any product under Settings → price overrides.
- My widget isn't updating.
- Widgets refresh in the background on a schedule controlled by iOS, which varies with battery and usage. Opening the app forces a refresh. If the widget shows a signed-out state, open the app and sign in again.
- Which currencies are supported?
- USD, EUR, GBP, JPY, CAD and AUD, converted using published European Central Bank reference rates. These are reference rates, not the rates a store or bank applies.
- Is my password stored?
- No. It is sent directly to RevenueCat to sign you in and is never written to disk. Only the resulting session token is kept, in the encrypted iOS Keychain. See the Privacy Policy.
- How do I delete my data?
- Log out in the app to clear the session and cached data, or delete the app to remove everything from your device. Nothing is stored on any server.
Reporting a problem
When reporting a bug, it helps enormously to include:
- What you expected to see, and what you saw instead
- The screen it happened on
- Whether it happens every time or only sometimes
Please do not include passwords or session tokens in an email.